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Return & Refund


JeGem.com is committed to your satisfaction. Every single item is thoroughly inspected to ensure that it meets our high standard of quality before it is packed for shipment.

If you are not completely satisfied with the items received, we will gladly refund the items purchased. Please refer to our return guidelines and easy instructions below:

  • You may return the purchased items within 30 days of your order's shipping date.
  • If you wish to return a product, simply send an email to our Customer Service. We will then guide you through the process. Please remember to include your name and Order Number.
  • Only items that are in their original conditions may be returned. Any product that has been used or worn may not be returned.
  • Refunds will be processed within 7 days after the items are received. Refunds will be given for the original purchase price indicated on your receipt. Please note that we can refund shipping costs only if the return is a result of our error, otherwise shipping charges are not refundable.
  • Credits on returned merchandise will be refunded to the original credit card or Paypal account. Please allow 1 to 2 billing cycles for the credit to appear on your statement.


 
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